30-Day Return policy



  1. When you pack your return, please use the original tube and include your packing slip or print your order confirmation email. If you would like an exchange, include instructions with your return. If you do not have the packing slip or order email, please include a note with the order number and your contact information.
  2. Ship it using FedEx, UPS, USPS (with delivery confirmation), or international courier to:

    Big Stick Charcoal
    10 Funston Ave
    San Francisco CA 94118
  3. Within 7 business days of receiving your item, we will issue a refund or ship your exchange. Your credit card company may take several additional days to post refunds to your account.


  • Returned or exchanged merchandise must be in its original container
  • Big Stick Charcoal is not responsible parcels lost in transit
  • The credit card or PayPal account used to make the purchase will be credited